Frequently asked website design, development, domain and web hosting questions.

Before You Buy a Website Design & Development Package

What do I get when I sign up for the Start-up Package?

You’ll get a complete website of the design you select, with up to a maximum of 8 additional pages of your choice. An entire team of web designers and developers will work on your project and will deliver the initial concept to you within 20 working days. Up to 5 loyalty pictures for your website will be provided in this package, along with a FREE Standard Website domain, web hosting with Corporate email address of your choice.

How long does it take to finish a website?

Once you provide us with enough content for your website, we typically have the first mock-up to you within 7 working days. We’ve been able to complete projects in as little as 20 working days, but typically websites are finished within 30 working days.

Do you outsource your projects or send work overseas?

No. All of our work is performed by our in-house team based in Petaling Jaya, Malaysia.

Do we own the completed website?

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. You can transfer it to just about any web host in future.

I’m not local to your area. Can you still make my business' website?

Yep! We’re great at communicating via phone and email and our clients come from all over the Malaysia and Singapore.

Do I need to have all my content prepared prior to contacting you?

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

Do you offer a warranty?

Absolutely! Bug fixes are included with each of our website packages. We’ll keep your website running in the same condition it was as the day it launched.

Are there any recurring costs involved with owning a website?

Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need annual web hosting and an annual domain name registration . Our website packages are a single-rate solution which include first year hosting, domain name registration. Yearly Renewal is about RM600 to RM800 per year depends your domain name and hosting package you sign up.

Will my website show up in Google?

Yes. We design websites from the ground up so that they work well with search engines like Google. We ensure each page is optimised for the keywords that you want to promote. We register your website and add monitoring tools (Google Analytics) so that you can view detailed statistics on the visitors to your site.

Support + Maintenance

What happens if my site is inaccessible or displays incorrectly?

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.

Do you charge for technical support?

As long as you’re on a monthly plan with us, there is no charge for technical support.

How long does it take for someone to respond to an email?

We try our best to respond to all emails within 4 to 8 working hours. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.

Payment and Refund Policy

When Is Payment Required For Your Web Site Design And Development Services?

For all website package, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion or live of the project.

I am no longer using my domain name. Can I cancel and request a refund?

No. Once a registration is complete, it is valid for the time frame specified in the purchase (1-10 years) and is non-refundable.

What is your Refund Policy

Project cancellation is possible but only a partial refund will be offer depending on stage of the project.

  • Once work has begun; Minus the domain name and web hosting fee, only 50% of cost will be refunded.
  • No refund will be give once first draft has been completed