Frequently asked website design, development, domain and web hosting questions.
Before You Buy a Website Design & Development Package
You’ll get a complete website of the design you select, with up to a maximum of 8 additional pages of your choice. An entire team of web designers and developers will work on your project and will deliver the initial concept to you within 20 working days. Up to 5 loyalty pictures for your website will be provided in this package, along with a FREE Standard Website domain, web hosting with Corporate email address of your choice.
Once you provide us with enough content for your website, we typically have the first mock-up to you within 7 working days. We’ve been able to complete projects in as little as 20 working days, but typically websites are finished within 30 working days.
No. All of our work is performed by our in-house team based in Petaling Jaya, Malaysia.
You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. You can transfer it to just about any web host in future.
Yep! We’re great at communicating via phone and email and our clients come from all over the Malaysia and Singapore.
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
Absolutely! Bug fixes are included with each of our website packages. We’ll keep your website running in the same condition it was as the day it launched.
Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need annual web hosting and an annual domain name registration . Our website packages are a single-rate solution which include first year hosting, domain name registration. Yearly Renewal is about RM600 to RM800 per year depends your domain name and hosting package you sign up.
Yes. We design websites from the ground up so that they work well with search engines like Google. We ensure each page is optimised for the keywords that you want to promote. We register your website and add monitoring tools (Google Analytics) so that you can view detailed statistics on the visitors to your site.
Support + Maintenance
Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.
As long as you’re on a monthly plan with us, there is no charge for technical support.
We try our best to respond to all emails within 4 to 8 working hours. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.
Payment and Refund Policy
For all website package, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion or live of the project.
No. Once a registration is complete, it is valid for the time frame specified in the purchase (1-10 years) and is non-refundable.
Project cancellation is possible but only a partial refund will be offer depending on stage of the project.
- Once work has begun; Minus the domain name and web hosting fee, only 50% of cost will be refunded.
- No refund will be give once first draft has been completed